Privacy Policy

Who we are

Loom Route is an online clothing boutique offering curated fashion across the UAE.
Website: https://www.loomroute.com

Information We Collect

We collect personal information only when necessary for order processing and customer support. This includes:

  • Name
  • Mobile number
  • Email address
  • Delivery address
  • Order details
  • Payment confirmation information (we do not store card numbers)

We also collect basic technical data (IP address, browser type) to secure our website and improve your shopping experience.

How We Use Your Information

Your information is used to:

  • Process and deliver your order
  • Provide order updates
  • Offer customer support
  • Improve website performance
  • Send promotional messages if you choose to subscribe

We do not sell or rent your personal information to third parties.

Payments

All online payments are processed through secure third-party payment gateways.
Loom Route does not store or access your credit/debit card details.

Who We Share Your Data With

We only share necessary information with:

  • Delivery partners (to deliver your order)
  • Payment gateways (to process your payment)
  • Customer support systems (for order-related communication)

We do not share your information for marketing by third parties.

Cookies

We use cookies to:

  • Keep items in your shopping cart
  • Maintain secure login sessions (if you create an account)
  • Improve website functionality and performance

Cookies do not store personal or financial details.

Customer Accounts

Creating an account is optional.
If you create one, your information is stored securely and can be viewed, edited, or deleted at any time by logging into your account.

Your Rights

You may request:

  • A copy of your personal data
  • Correction of incorrect information
  • Deletion of your personal data (excluding records required by law)

To submit a request or for any privacy-related questions contact us at: info@loomroute.com

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.