Terms & Conditions

Welcome to Loom Route. By accessing or purchasing from our website, you agree to the following terms and conditions.

General Information

Loom Route is an online clothing store operating within the UAE. These terms apply to all visitors and customers.

Products

We make every effort to display product images and descriptions accurately.
However, slight variations in color or appearance may occur due to lighting or device settings.

Pricing and Payment

All prices shown on our website are final.
Payments must be completed at checkout using the available payment methods.

We do not store or access your card details — payments are processed securely through our payment partners.

Order Confirmation

Your order is confirmed once payment is successfully completed.
You will receive a confirmation message or email with your order details.

Shipping

Orders are processed within 48 hours.
Delivery timelines may vary depending on your location.

Returns & Exchanges

We do not accept returns at this time.
Exchanges are only allowed if:

• You received the wrong item, or
• The item arrived damaged

To claim an exchange for a defect, you must provide an unboxing video of the parcel within 24 hours of delivery. Without an unboxing video, we cannot verify the damage and the claim will be rejected.

Items must be:

• Unused
• In original condition
• With original tags and packaging

Size exchanges are not currently available due to limited stock quantities.

Cancellations

Orders may be cancelled only before they are processed.
Once dispatched, cancellation is not possible.

Customer Accounts

Creating an account is optional.
Customers are responsible for safeguarding their login information.

Intellectual Property

All images, product photos, designs, text, and content on Loom Route are owned by Loom Route and may not be copied or used without permission.

Limitation of Liability

Loom Route is not responsible for any delays, courier issues, or events outside our control.
We are also not liable for any indirect or incidental damages resulting from website use or product purchase.

Refund & Returns Policy: https://www.loomroute.com/refund_returns/
Shipping & Delivery Policy: https://www.loomroute.com/shipping-delivery-policy/
Privacy Policy: https://www.loomroute.com/privacy-policy/

Contact Details

For inquiries, please contact:
📧 info@loomroute.com