Shipping & Delivery Policy

At Loom Route, we aim to deliver your order quickly and safely across the UAE.

Delivery Coverage

We deliver to all locations within the UAE.

Processing Time

All orders are processed within 48 hours from the time of order placement.
Processing excludes public holidays.

Delivery Time

After processing, delivery usually takes:

  • 1–3 working days for major cities
  • 2–5 working days for remote areas

Delivery timelines may vary based on courier availability and local conditions.

Delivery Charges

We are pleased to offer complimentary shipping across the United Arab Emirates on all orders exceeding AED 120. For orders below this threshold, a flat-rate delivery fee of AED 18 will be applied at checkout.

Order ValueDelivery Fee
AED 120 and aboveFREE
Below AED 120AED 18

Order Updates

Once your order is confirmed and dispatched, you will receive updates through WhatsApp or SMS.

Failed Delivery Attempts

If the courier is unable to deliver the package after multiple attempts due to customer unavailability, the shipment may be returned to us. In such cases, the customer will be responsible for covering the shipping cost for the rescheduled delivery.

Contact

For delivery-related inquiries, please contact us at:
📧 info@loomroute.com