Returns & Exchange Policy

At LoomRoute, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, please review our return guidelines below.

1. Return Window

Returns are accepted within 3 days of delivery.

To initiate a return, you must contact us within this period. Requests made after 3 days from the delivery date will not be accepted.

2. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and unworn
  • Have all original tags attached
  • Be in original packaging
  • Be free from stains, perfume, washing, or any damage

Items that do not meet these conditions will not be eligible for refund.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a trackable courier service.
  • Original shipping charges (if applicable) are non-refundable.

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.
  • Approved refunds will be processed to the original payment method.
  • Refunds may take 3–7 business days to reflect, depending on your payment provider.

🔁 Exchange Policy

We allow exchanges under the following conditions:

Size Exchange

  • Size exchange is allowed subject to stock availability.
  • Customer bears the shipping charges for exchange.

Damaged / Incorrect Items

If you receive a damaged or incorrect product:

  • Contact us within 24 hours of delivery.
  • Share a clear unboxing video showing the issue.
  • Our team will review and assist you accordingly.

Non-Returnable Items

  • Sale or discounted items
  • Items damaged due to customer handling
  • Items returned without tags or original packaging
  • Items showing signs of use

Contact Us

For return or exchange requests, please contact:

📧 sales@loomroute.com

Please include your order number and clear details of your request for faster assistance.

This policy applies to all purchases made through www.loomroute.com